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Privacy Policy

Last updated: Monday, August 3 2020

You should be aware that when you use the Site we may collect information using cookies or similar technologies.

What are cookies and how do they work?
Cookies are small files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognize you. This allows websites to tailor what you see on the screen.
Do we use other technologies which are similar to cookies?
Our websites, apps and emails often contain small invisible images known as ‘web beacons’ or ‘tracking pixels’. These are used in a way similar to cookies, to understand when a particular part of a web page is viewed. Our apps often use device identifiers in the same way as cookies. A device identifier is a unique number on your device which allows us to remember your device.
What do we use cookies for?
Cookies make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups:
Cookies that are needed to provide the service you have asked for. Some cookies are essential so you can move around the website and use its features. Without these cookies, services you’ve asked for can’t be provided. These cookies gather information about you that can be used for remembering your browsing history or allowing you to stay logged in during your visit.
Cookies used to improve your browsing experience. These cookies allow the website to remember choices you make, such as your language or region and they provide improved features such as content provider recommendations and limiting the number of times a particular advertisement is shown to you.
Cookies used to understand how people use our products and services. This allows us to keep track of what pages are popular to help other users find such pages.
Cookies used to show advertising that is relevant to you based upon your viewing history.
We also use cookies in order to know how many advertisements we serve, how many times these are clicked or hovered over with a mouse cursor, how many advertisements we show to a given user and how many customer actions these generate.
We may also use cookies on the Site and advertisers’ sites to understand which customers reach a sale or other action page on an advertiser’s site. This allows us to monitor how effective our advertising is.
Some of our web pages will contain promotional links to other companies’ sites. If you follow one of these links and then register with or buy something from that other site, a cookie is sometimes used to tell that other site that you came from one of our sites. That other site may then pay us a small amount for the successful referral. You will need to review the privacy policy of any website whose advertisements you click on as this Policy only applies to pages on our domain.
Contacting us and accessing your personal information
If you have any queries or comments about this Privacy & Cookies Policy please contact us via our contact us pages.
If you wish to review or receive a copy of the personal information we hold about you, we offer a self-serve tool here, else please contact us regarding this. Note that we reserve the right to charge an administration fee in relation to fulfilling a request for access to personal information which shall not exceed the maximum fee allowed by law.
Changes to this Privacy & Cookies Policy
We reserve the right to make changes to our Privacy & Cookies Policy. Changes to this policy will be posted here and will become effective as of the updated effective date. Your continued use of our website or platform will signify your acceptance of these changes.
Message boards, blogs and other public forums
The Site may provide message boards, blogs and other user-generated content facilities, in addition to user profiles. Anything that you share through any of these means is deemed public information. You should always be careful when deciding to disclose your personal information.
Location-based services
Where we provide services that utilize your device’s location, we may permit other users of the service to block individuals in certain locations, based upon their IP, from accessing such users’ content.
Certain Information Use Out of Our Control
Should you determine to stream or upload any content to our Site, you understand that we cannot control the use of such content by any user/observer of our Site. Furthermore, we cannot control the use of any personal information you may determine to share with other users/observers of the Site. You should exercise caution in discussing your location, name, account information, and other identifying information. For privacy, we recommend using a unique username, not in any way tied to any of your social media accounts or real name.
How we may share your information
Your username will be associated with all the activities you undertake on the Site including, without limitation, messages sent, content shared, and streamed content. Your gender information will be used to categorize your account and the content that you share so it is easier for site users to find. Your IP addresses, device data, and other useful information are used by us in order to optimize our site for use. Your usage history may also be used to help our internal algorithm to recommend other Site users to you. Your “pay to” information, if provided to us, will be shared with third parties (such as, by way of example only, our bank) only as necessary to process payments to you using the “pay to” information you have provided to us. Your government identification, if provided to us, will be shared as required to comply with applicable law and as may be requested by you in writing. Notwithstanding the foregoing, we reserve the right to share any and all account information with law enforcement or agencies authorized by applicable governmental authorities either in response to their written request or should we believe, in our sole discretion, that you or your account may be involved with illegal activity, or if we determine in our sole discretion that such disclosure is necessary to protect the rights or property of KandiCartel, our users, or third parties.
Safeguards and security for your information
We have measures in place to protect the security of your personal information from unauthorized access or use, such as by using encryption technology.
Fraud Prevention Services
We use third-party services in connection with preventing fraud and other damage to our system. As such we may provide such services with your IP and device data should your account be terminated for fraud or behavior which is damaging to our Site or service. This information will be retained indefinitely for the protection of our Site and users.
Billing Support 
For all billing enquiries and cancellations please call one of the numbers below.
Toll-free Customer Service hotline (US customers only): +1 866-933-4851
Direct Line for Customer Service (rest of world): +1 661-621-9188
Alternatively, if you are out of the USA, you can contact support on the below email address.
E-mail Address:
Information Deletion
Should you request your personal data be deleted, it will be deleted in compliance with our data retention policy and applicable law and rules. In order to avoid abuse of our system, we will retain device and IP data relating to your account for a period of time to prevent you from creating a new account.
Toll free Customer Service hotline: 866-933-4851
Direct Line for Customer Service: 661-621-9188